Privacy Policy

When you use our website or submit an enquiry, we may collect information such as:

• Name
• Phone number / WhatsApp number
• Travel date
• Number of people
• Selected package
• Booking or enquiry details
• Information you voluntarily provide when communicating with us

We only request information that is relevant to handling your enquiry or booking.

We may collect information when you:

• Submit an enquiry form on our website
• Click the WhatsApp booking option
• Contact us by phone
• Send an email enquiry
• Communicate with us regarding a Jeep Safari, stay package or customized experience

We may use the information you provide to:

• Respond to your enquiry
• Check package availability
• Process booking requests
• Confirm your travel details
• Communicate with you through WhatsApp, phone or email
• Provide information about selected packages
• Arrange customized Safari, Stay or activity packages
• Coordinate pickup arrangements when requested
• Provide customer support related to your booking

We do not use your information for purposes unrelated to your enquiry or booking unless we have a lawful basis to do so.

If you choose "Enquire on WhatsApp", the information entered into the website enquiry form may be transferred into a pre-filled WhatsApp message. This may include:

• Name
• Phone number
• Travel date
• Number of people
• Selected package
• Package amount
• Total amount

Once you leave our website and use WhatsApp, your interaction is also subject to WhatsApp's own privacy policy and terms.

If you choose "Enquire by Email", the information submitted through the enquiry form may be included in an email sent to our business email address.

This allows our team to review your enquiry and respond regarding availability, pricing and booking.

Our website may be used to collect booking enquiries.

Where a booking is confirmed, payment may be made through direct bank transfer, according to the booking instructions provided by our team.

We do not request or collect your internet banking password, ATM PIN, card PIN or other confidential banking credentials through our website.

We may share relevant information with people or service providers involved in fulfilling your booking when necessary. For example, information may be required to coordinate:

• Jeep Safari arrangements
• Accommodation
• Pickup arrangements
• Customized activities

We do not sell your personal information to third parties.

We take reasonable steps to protect the personal information submitted through our website from unauthorized access, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Our website may use cookies and similar technologies to improve website functionality, understand website usage and provide a better user experience.

Cookies may help us understand how visitors interact with our website.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Our website may use third-party services or platforms, such as:

• WhatsApp
• Email services
• Google Maps
• Website analytics tools
• Social media platforms
• Other services required for website functionality

These services may process information according to their own privacy policies. We recommend reviewing the privacy policies of third-party services when using their platforms.

Our website may contain links to our social media profiles, including platforms such as Instagram and Facebook.

If you visit or interact with these platforms, your activity is governed by the privacy policies and terms of those respective platforms.

We retain personal information only for as long as reasonably necessary to:

• Respond to enquiries
• Manage bookings
• Provide customer support
• Maintain relevant business records
• Comply with applicable legal or accounting requirements

When information is no longer required, it may be deleted or securely disposed of where appropriate.

You may contact us if you want to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Ask questions about how your information is being used

Some information may need to be retained where required for legitimate business or legal purposes.

Our website and booking services are intended for general users and are not specifically directed toward children.

We do not knowingly collect personal information from children for purposes unrelated to providing the requested service.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

We may update this Privacy Policy from time to time to reflect changes to our services, website functionality or applicable requirements.

Any updated version will be published on this page with the revised Last Updated date.

If you have questions about this Privacy Policy or how we handle your information, you can contact us: